Although we reserve the right to request a Security Deposit, we do not do so as standard. This is because the vast majority of our Guests fully respect our apartments and their contents and also because it is an administrative burden and something that many Owners actually build in to their profits(!) and that most Guests are fearful of. So, we prefer to rely on a pre-Check Out visit and an honesty process. The way this works is that we arrange for one of our Housekeeping Staff to meet with you just before your departure time, or the previous day so that we can just check that everything is in order and also ask that if you have lost (eg keys or fobs) or broken or damaged anything, that you notify ME by text or email immediately – this is particularly important so that we can replace or repair it for you, and also before the arrival of the next Guest (often not possible within a small changeover window if we are unaware until a Guest’s departure). We usually take a pragmatic approach to any such issues (accidents will happen!) but we do, as you can imagine get very upset if people do not let us know and we will raise charges and costs irrespective of the whether we held a security deposit.
In the unlikely event that you notice something is missing or broken that our housekeeping staff have overlooked then please let me know as soon after your arrival as possible.
Obviously, if you do not for any reason want to agree to the pre-departure check, then we can instead apply a Security Deposit. Please let us know if this is the case.
